Value-Added Services – Collection Services

Merchants Association Collection Division continues to make significant investments in value-added services to meet client demands. These beneficial tools offer increased efficiencies that enable us to make exceptional customer service a core competency.

Some key value-added services include:

• Optional training
• Weekly detection of bankruptcy/deceased
• Skip tracing
• Insurance discovery/verification/billing
• ACA International certified training specialist
• Certified collectors
• Automated Credit Bureau dispute tracking
• Recorded phone calls
• Client web portal
• Auto dialer/integrated voice response
• New medical scoring model (post-recession)
• Routine address file updates
• Dashboard/business intelligence offerings
• Payment portal
• Legal review preparation
• Bilingual staff
• Extended cash recovery
• Probate service
• Assigned client service representative
• Automated document imaging process
• Managed patient correspondence

To learn more about these features and benefits, please contact us.